General Questions about Carbon Fiber Bicycles
1. Do your carbon fiber bicycles come with a warranty?
Yes. All carbon fiber bicycles include a 2-year warranty covering manufacturing defects and structural issues. Some components may have separate warranty terms — contact our team for more details.
2. How do I choose the right model and frame size?
Please check the size chart on each product page.
If you’re unsure, share your height, weight, and riding needs — our advisors will help you choose the perfect fit.
3. Can I customize a carbon fiber bicycle?
Yes. We offer custom colors, finishes, and accessories.
Contact our customer service to learn about customization steps and estimated delivery times.
Payment and Shipping Questions
4. How long does it take to ship after placing an order?
Custom orders usually take 15–30 business days depending on production.
You can check the estimated delivery date on the product page or contact customer service.
5. What payment methods do you support?
We support credit cards, PayPal, and Apple Pay for secure and convenient checkout.
6. Do you offer global shipping? How is the cost calculated?
Yes, we ship worldwide to most countries and regions.
Shipping fees are automatically calculated at checkout based on destination and item weight.
7. How can I track my order?
Once shipped, we’ll send you a tracking number by email.
You can track it on our website or the courier’s website anytime.
Orders, Returns, and Exchanges
8. Can I cancel my order?
If your order hasn’t shipped yet, contact customer service for cancellation.
Customized orders cannot be canceled once confirmed.
9. Do you offer returns and exchanges?
Yes. Unused items can be returned or exchanged within 7 days of delivery if the packaging is intact.
Customized items can only be returned for quality issues.
10. What should I do if the product is damaged?
Please contact us within 48 hours of receiving your order.
Provide photos and your order number — we’ll help you arrange a replacement or repair quickly.
Maintenance and Bicycle Care
11. Do carbon fiber frames require special maintenance?
Check bolts regularly and avoid using high-pressure water for cleaning.
Use mild detergent and a soft cloth instead, and store the bicycle in a dry environment.
12. What is the maximum weight capacity of your bicycles?
Most models can support up to 120 kg.
For details, please refer to the product page or contact our team.
13. Are bicycles fully assembled when shipped?
To ensure safety, bicycles are shipped 85% assembled.
You only need to install the front wheel, seat, and pedals.
We can also provide assembly videos on request.
