Warranty Information – Ride with Confidence
Thank you for choosing our carbon fiber bicycle.
At FELVOZ, we take pride in offering reliable bikes and professional after-sales support.
This Warranty Information page explains what’s covered, how long it lasts, and how you can request service — so you can ride with full confidence.
Warranty Scope
We provide a 2-year limited warranty for all carbon fiber frames, starting from the purchase date.
This covers any material or manufacturing defects that occur under normal use.
Other main parts, such as the fork, handlebar, and seat post, come with a 1-year warranty.
For accessories and wear items like tires or chains, we’ll help if there is a proven defect — but normal wear is not covered.
Warranty Period
Your warranty begins on the day you buy the product.
Keep your purchase receipt, since it acts as your warranty certificate.
However, please note that some situations are not covered:
- Damage from accidents, collisions, or unauthorized repairs.
- Issues caused by overloading or poor maintenance.
- Regular wear, rust, or aging parts.
Warranty Service Process
When something goes wrong, getting help is simple:
- Contact our customer service team and share your order number, issue, and photos.
- We’ll review your case within 1–2 business days and guide you through the next steps.
- If inspection is needed, you can send the product to our service center.
- After testing, we’ll quickly repair or replace it based on this Warranty Information policy.
As a result, you’ll always know what to expect and how your issue will be resolved.
Helpful Reminder
This warranty applies only to the original owner.
To keep your bike in top condition, follow the care guide in your user manual.
