Carbon Fiber Bicycle Return and Exchange Policy
Thank you for choosing our carbon fiber bicycles and cycling accessories.
At FELVOZ, we value your satisfaction and have created this carbon fiber bicycle return and exchange policy to make the process simple and easy to follow.
This guide explains how to return or exchange your FELVOZ carbon fiber bicycle or related accessories safely and efficiently.
Applicable Conditions for Carbon Fiber Bicycle Returns
You can request a return or exchange within 7 days of receiving your order.
This carbon fiber bicycle return and exchange policy applies only to products that are unused, uninstalled, and in their original packaging.
We accept returns for:
- Wrong item received
- Shipping damage
- Product quality issues
Before shipment, every FELVOZ carbon fiber bicycle is carefully checked for performance and quality to ensure you receive the best condition possible.
Non-Applicable Return Situations for Carbon Fiber Bicycles
A return or exchange cannot be made if:
- The bicycle was used, damaged, or altered by the customer;
- Packaging, gifts, or accessories are missing;
- It is a customized bicycle, unless defective.
To prevent issues, always inspect your order as soon as you receive it.
Step-by-Step Carbon Fiber Bicycle Return Process
- Contact our customer service by email or phone with your order number and reason for the return.
- After we confirm the details, you’ll receive the return address and clear shipping instructions.
- Send the product back and share the tracking number with us.
- Once we inspect and approve the return, a refund or replacement will be processed within 3–5 business days.
Always pack your carbon fiber bicycle securely to avoid any shipping damage.
Freight Instructions for Carbon Fiber Bicycle Returns
If returning due to personal preference (such as color or size), the customer will pay the shipping cost.
Refunds do not include the original delivery fee.
If there is a product quality issue or shipping mistake, FELVOZ will cover the freight cost.
